What are your hours?

Fulfilment and customer service for the Collins Store operate weekdays from 9:00AM - 5:30PM Greenwich Mean Time, excluding holidays.

 

Do you have a physical retail store?

No.

 

Can I order items and have them drop shipped to a customer?

Yes. Just enter the customer contact name and shipping address in the shipping address field. No prices or billing information will appear on the packing slip.

 

When will I receive confirmation for my order?

Immediately upon placing your order, you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day.

 

When will my order ship?

If there is inventory available, orders placed and authorized:

Before 12 Noon Greenwich Mean Time, ship same business day

After 12 Noon Greenwich Mean Time, ship next business day

 

Does the Collins Store ship to international addresses?

Yes! If you would like to ship to a country not listed on the checkout page, please email [email protected] for information on how to have product sourced to that location. Thank you!

Orders being shipped outside the European Union will incur duties and taxes which will be paid by the recipient unless you contact us otherwise.

 

When will my order be delivered?

Orders ship from Staines-Upon-Thames, United Kingdom with the following ESTIMATED timelines:

 

UK Overnight = 1 business day after ship date

EU Standard Zones 1-5 = 1 business day after ship date

EU Standard Zones 6-10 = 2 business days after ship date

EU Economy Zones 1-5 = 2/3 business days after ship date

 

How do I cancel my order?

Please contact Giftpoint Customer Service at [email protected] or 01784 225900 before 2PM on the business day your order is scheduled to be shipped.

 

How do I find out the status of my order and tracking information?

Shipment confirmations with tracking information are sent via email at end of the business day your order was shipped.

 

Why is there a Dangerous Goods Surcharge?

The surcharge may apply per shipment when the handling and transportation of shipments involves Lithium Ion or Lithium Metal batteries compliment with the appropriate IATA Packing Instructions 965 to 970, Section II.

 

How do I conduct a refund or exchange?

Please contact Giftpoint at [email protected] or 01784 225900 to discuss.

 

How do I change the shipping address for my order?

If you need to change the shipping address of your order and the order has not shipped please call us at 01784 225900 or email us at [email protected]. Please reference your order number when you call or email.

 

Where can I provide feedback about the Collins Store?

We would love to hear your feedback and suggestions! Just email [email protected].

 

Who runs the Collins Store?

Giftpoint Ltd, Giftpoint House, Trackside Business Centre,Unit 10 Abbots Close, West Byfleet, Surrey, KT14 7JN. 
Contact Number: 01784 225900.
Fax Number: 01784 466131.
Email Address: [email protected]
The Managing Directors are: Helen Westmoreland and Ross Thompson.
Giftpoint Limited Registered address: Northumberland House, Drake Avenue, Staines, Middlesex, TW18 2AP.
Registration Number: 03059763
VAT Number: GB636189809 

 

Returns Policy

If you change your mind you have the right to cancel your purchase contract within 7 days - providing the goods are in a re-saleable condition. We will only refund the postage costs if any, in the event that the goods are damaged or faulty. Please return the item/s in their original packaging, and send it back to:

Goods Return
Giftpoint Ltd, Giftpoint House, Trackside Business Centre,
Unit 10 Abbots Close, West Byfleet, Surrey,
KT14 7JN 

If your goods are damaged, not as described, not fit for purpose or faulty please email [email protected] with the details. We can either replace the goods or issue a refund (subject to terms and conditions).

If you are returning items, we strongly recommend that you send your items by a recorded service as we cannot accept responsibility for parcels lost in transit. We regret we are unable to pay for return postage if the item is not faulty.

Thank you.

For questions about your order, please contact Customer Service at 01784 225900 or [email protected].

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